Questions let team members invent and own great results.

Here are the steps:

1) Pick a topic (sales priorities, product launch, services approach)

2) See the end result (increased sales, product acceptance, ecstatic customers)

3) Question the team member 1-on-1 about his or her part

4) Aside from questions, remain silent — avoid answers and statements completely

5) Stand back and make space for each member to invent and own what happens next

Simple in theory, hard to achieve in reality.

The questions are the critical lever here.

Well-asked questions let folks invent what needs to happen next.

Then they own what they invented and act on it to make it happen.

Questions: what an awesome business tool!